When handled well, conflict can be an organizational asset, providing information that you can use to improve relationships and systems.
A good conflict management system extends from hiring practices, job descriptions, and new employee orientation to exit interviews. A good system proactively prevents conflicts and responds effectively to conflicts when they do arise. The first step in improving an organization’s overall system is to conduct an assessment to identify what’s working and what areas need improvement. The assessment itself, in how it is framed, presented, and conducted, can be the first step in building the organization’s conflict management capacity and can contribute to an improvement in organizational culture.