Communication | Problem-solving | Decision-making Assistance
Whether at work, at home, or in the community, we run into conflicts in our relationships and we face important decisions that are difficult and about which there is disagreement.
Most of the time, we work things out. But sometimes we don’t know how to deal with a conflict. Sometimes we try to avoid it but it gets in the way. Sometimes it ignites and causes damage. Or we’re stuck and at odds when we have a important decision to make.
Getting help in these situations is taking charge of the problem, avoiding harm to the relationships and unnecessary costs to an organization. When approached in the right way, conflicts and disagreements are opportunities to improve relationships and systems. As a “third party,” I can help you or your team, group, or organization successfully communicate, overcome the problems you face, and make important decisions.
In addition to traditional face-to-face mediation, facilitation, and consulting, I offer online video inter-personal mediation and group facilitation. I am based in Eugene, Oregon but can offer my services online without any geographic limitation.
“Working with Tim was a game-changer for our team of sales professionals. He was able to facilitate meaningful dialogue around the communication and interpersonal roadblocks our team faced, and helped us develop tools and rules to navigate these complex challenges more successfully. We were surprised and elated about how much progress we were able to make together in a relatively short amount of time. We look forward to continuing our work with Tim and couldn’t recommend him more highly.”
“Tim Hicks brings a high level of expertise in conflict resolution and organizational skill building. We benefited very much from his engagement with our group.”
“Over the years I utilized Tim’s strong services on several occasions at Canine Companions for Independence. Tim is a very capable facilitator and quick read who gets right down to business. In conflict management, he listens to all sides, cuts through the extraneous and creates a comfortable, non-combative atmosphere. I have recommended Tim to other NPO directors as I have high confidence in his process and output.”
“I contacted Mr. Hicks to work with my staff to develop a culture of trust and rapport after a series of events had caused some significant issues in those areas. Mr. Hicks spent four months listening to staff, providing a safe environment for those who expressed fear and distrust, and reached out to those at every level of the organization. With the information that he gathered, Mr. Hicks worked with management staff in developing an action plan. Throughout the process, Mr. Hicks was approachable, friendly, knowledgeable, and professional. He was also realistic in identifying what could and should be prioritized for change.”
This brief article, “Seven Steps for Effective Problem-Solving” will give you a road map for moving from disagreement to agreement, helping you organize your thinking and identify and address the needs of everyone involved.